FAQs

Booking is easy! Simply contact us via phone, email, or our online form to check availability. We recommend booking early to secure your preferred date.

To ensure availability, we suggest booking at least 4-6 weeks in advance, especially during peak seasons like spring and summer.

We understand that plans can change. Please contact us as soon as possible if you need to reschedule, and we will do our best to accommodate you, based on our availability.

If inclement weather is expected on your event day, we’ll work with you to either reschedule or discuss an alternate plan. Your safety and the well-being of our ponies are our top priorities.

For safety reasons, we may need to cancel or reschedule if severe weather conditions arise, such as thunderstorms or extreme heat. We will always keep you informed and work to provide the best solution.

Yes, safety is our top priority. Our ponies are well-trained, and each ride is led by experienced handlers to ensure a safe and enjoyable experience for all participants.

Our pony rides are generally suitable for children aged 1-12. For younger children, a parent may walk alongside to provide additional support.

We ask that all participants wear appropriate footwear and follow the instructions given by our handlers. We provide helmets to ensure rider safety.

For safety reasons, we do not allow feeding during events. However, we can arrange special supervised interactions if discussed beforehand.

For the safety of both our ponies and your pets, we maintain a strict no-dog policy during events to avoid any potential risks or distractions.

Our team typically requires 30-45 minutes for setup, which is not included in your booked event time. We arrive early to ensure everything is ready before the start of your scheduled event.

We need a flat, open space to set up a safe pony ride area. Ideally, this should be a grassy or non-slippery surface, free of obstacles.

Yes, we carry full liability insurance to protect both our clients and our team during events. We also require participants to sign a liability waiver before riding.

We provide the liability waiver electronically when you confirm your booking. It must be completed before your event to ensure a smooth process.

Absolutely! Our ponies can be adorned as magical unicorns for special occasions. Just let us know during booking, and we’ll make your dream come true.

Yes, we offer private pony lessons for those who wish to learn more about riding and caring for ponies. These lessons are perfect for beginners and are available throughout the year.

We proudly serve the following areas: Fort Oglethorpe, GA · Cleveland, TN · Ooltewah, TN · Hixson, TN · Red Bank, TN · Chattanooga, TN · Apison, TN · Ringgold, GA · Soddy-Daisy, TN · East Ridge, TN. Contact us if you are unsure if we service your area.

Yes, safety is our top priority. Our ponies are well-trained, and each ride is led by experienced handlers to ensure a safe and enjoyable experience for all participants.

Yes, safety is our top priority. Our ponies are well-trained, and each ride is led by experienced handlers to ensure a safe and enjoyable experience for all participants.